• What worked well? How could those
features be enhanced?;
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• How do the outcomes compare to the
agency’s previous consultations or similar
consultations conducted by other agencies;
• What factors inhibited the consultation?
Can they be overcome in the future?;
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• What are the unavoidable constraints and
how do they affect outcomes?
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• Was the time available adequate? Would
additional time have improved results?;
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• Were there unnecessary delays during the
consultation? How could they be avoided in
the future? ;
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• Has the consultation been of benefit to
participants? Did participants gain skills or
knowledge that will assist them and/or future
consultations? You will need to further
consult participants to find out;
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• How will the outcomes of consultation/
negotiation be conveyed to participants?;
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• How will the outcomes of consultation be
conveyed to staff, other agencies and or the
community?;
• How will the information gained be used?;
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• Notify participants if problems in relation to
what has been agreed arise;
• How will decisions reached be
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• How should success be defined and
measured? By whom should success be
defined and measured? Do the outcomes
correspond with the objectives?;
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• When developing an evaluation process
consider the following:
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• Improve communication between you
(your department) and the community or
organisation
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• Identify and improve strengths and
weaknesses in methods and processes used;
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• Assist with future planning of consultations:
for example; identify the most appropriate
techniques or effective means of information
sharing and gathering; help to determine the
best way to use financial, human and time
resources and further investigate and solve
identified problems;
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• Receive feedback to further improve
efficiency, effectiveness and performance;
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• Look at or judge performance;
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Evaluation of what has occurred is critical.
Evaluation should be proactive and occur
throughout the consultation, as well as at the
end. It is a necessary measure for checking the
success or failure of the consultation/
negotiation process and provides a means to
ensure all relative outcomes have been recorded
and followed through. The aims of evaluating a
consultation program are to:
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evaluation
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Pr o t o c o l s f o r Co n s u l t a t i o n a n d Ne g o t i a t i o n w i t h Ab o r i g i n a l Pe o p l e